Posts Tagged ‘professional services’

September 14th, 2012

Five tips to improve brand consistency

“Oh really? We didn’t know you guys did that.”
– Every B2B client in history

You’re sitting in a meeting with a long-standing client and they casually mention that they’re using one of your competitors to handle a new project. What?! This is a service your firm provides to other clients.

Why didn’t your firm even have an opportunity to bid on this project?

Five Tips Brand ConsistencyHave they not entrusted you with several successful projects already? Not only did they fail to consult you, but your client seems surprised to hear that you offer this service. Something clearly went wrong—lost in translation.

Fear not, good reader. This has happened to all of us at one time or another.

But why does this happen? (more…)

May 4th, 2012

Responsive Web Design

The future of the mobile web?
According to analytics firm StatCounter, users accessing the Web through mobile devices has almost doubled every year since 2009. In its latest report, StatCounter says that global Internet usage through mobile devices rose to 8.5%, nearly doubling the 2011 figure of 4.3%.

What is Responsive Web Design?
Responsive web design was defined by Ethan Marcotte, technical editor of A List Apart as, “the act of creating various forms of the same basic site design that are optimized for different ranges of browser widths.”

Simply put, responsive Web Design allows you to design and develop one website that adapts to any device such as an iPhone, iPad, desktop computer, laptop, and even mobile devices that are yet to be released.

The benefits seem pretty huge, but let’s look at some of the most common questions people have about responsive design.

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February 29th, 2012

5 Tips to Spring Clean Your Brand.

Spring Clean Your Brand

Have you heard? Miles Design is on the move. In just a few (very short) weeks, we’ll be packing up our things and heading to a new, fresh space. We’re excited for this transition, although the thought of packing up our office is daunting.

We realize that this is the perfect opportunity (and the perfect time of year, ironically) for some serious spring cleaning around here. Who knows what we’ll find when we start digging around in the depths of our cabinets and closets, but chances are, much of it can likely be left behind.

Spring cleaning doesn’t only apply to our tangible possessions. It can also apply to your brand assets. When was the last time you took the time to “spring clean” your brand? Much like objects that accumulate over years of staying in the same place, your brand can accumulate baggage as it grows and transitions to accommodate new needs, audiences, and goals.

Could your brand use some purging? Here are five tips for simplifying, organizing, and streamlining your brand communications. (more…)

January 18th, 2012

Starla West International Website Redesign

Recently we were contracted by Starla West International to improve and enhance their overall messaging and brand identity. One piece of this included a full website redesign.

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October 31st, 2011

Are professional services firms afraid of social media?

After speaking with professional services firms across the country, I can tell you… the fears of social media are very real. tweet-o-lantern

I had the opportunity to co-host a professional services tweet chat with Taryn Erickson at SoMeffect, to discuss “Fears of Social Media.” (You can find our original questions, see: Do you FEAR Social Media?)

During our chat, we conjured up many of the fears that commonly haunt professional services firms.

What are the typical fears?
“Is social media marketing a waste of time?”
“How can you control what is being said?”
“How do we show ROI to our partners?”
“How do we know where to begin?”

Where do these fears come from? How can we learn to overcome them?

In November, we’ll be hosting a special webinar for professional services firms to help uncover some of these fears, and learn what you can do as a firm to master them. Sign up here for: The Five Fears of Social Media.

Five Fears Webinar

Have you overcome your fears of social media? What worked for you and your firm?

Happy Halloween!

October 4th, 2011

B2B Content Marketing Guide by Eloqua

What is Content Marketing, and why should your professional services firm care? Content Marketing, according to this guide “…is the art of creating, curating and distributing valuable content, combined with the science of measuring its impact on awareness, lead generation and customer acquisition.”
This ebook from Eloqua, written by Joe Pulizzi, Joe Chernov, CC Chapman and Ann Handley, is a great primer on Content Marketing, and will get you thinking about Content Marketing in a whole new way.
Sound like something you should be exploring in your business? Read on:

July 18th, 2011

Behind the Redesign: BSALifeStructures.com

Miles Design was engaged by BSA LifeStructures, the largest architecture firm in Indiana and one of the top ten healthcare architects in the country, to redesign the BSA LifeStructures website.

BSA LifeStructures website redesign before and after

Beyond the shift away from the previously mustard-themed design, this architecture firm’s website redesign is loaded with far more functionality. Below are the seven new elements we’re most excited about. (more…)

March 30th, 2011

Revitalizing the Indy Chamber Brand

Back in December, The Indy Chamber came to us with an eagerness to revitalize their brand into one that better articulated the organization they were becoming. As the economy and business-scene has changed over time, the Indy Chamber too has evolved—becoming a crucial resource and advocate for its members. Over the past few years, they have continued to be a vital player for our city–maintaining a voice of progress and improvement, uniting businesses and community to improve the quality of life for residents of the greater Indianapolis region.

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February 6th, 2011

Behind the Redesign: MilesDesign.com

Just before the New Year, I was thinking about all of the “little tweaks” I wanted to make to milesdesign.com. At that time, our current website design was only about eight months old. Although I didn’t intend to generally alter the look or feel of our site, I couldn’t help but see opportunities for improvement. A few hours later, those “little tweaks” turned into a full-scale redesign.

Miles Design before and after

I moved into “rapid prototyping” mode, quickly exploring grid and layout options within the existing brand identity system, landing ultimately on a new 6-column grid.

Here’s a quick rundown of many of the design changes we made, why we made them, and some of the technical improvements achieved by redesigning our own website. (more…)

December 6th, 2010

4 Levels of Brand Engagement: Level 4–Keep Them Coming Back.

(The fourth article in a four-part series)

Now that your professional services website is attracting searchers, passing the two second test, and has valuable content, your next online engagement goal should be to encourage repeat visitors.

Think about the sites that you routinely visit. I’m guessing that seldom updated, bland, self-serving sites aren’t very high on your list. Most people only frequent sites that offer entertainment value, the opportunity to learn something new, or regular updates. Of course regular doesn’t have to be several times per day, but it helps to be consistent. Daily updates are difficult to maintain, but once a month may not be enough to encourage repeat visits. Find a pace that works best for you.

Blogs and other social media updates are often the easiest to keep up with on a regular basis, but let’s consider more than the type of content you post–let’s think about the other ways to remind visitors to return. RSS, email subscriptions, and social links are other great ways to notify your audience when your site has been updated.

Bonus: A Little Help From Your Friends.
Don’t feel like you have to do all of the work yourself. Social sharing features make it easier for your visitors to share your site with your friends as well. Consider using Like This, Share This, Send to a Friend, and ReTweet features in your next site update as well.

aiga infographic poster

So there you have it. The four levels of engagement for your professional services website.

In case you missed one of the earlier articles, they’re linked below:
Level 1 – Be found.
Level 2 – Pass the Two-Second Test.
Level 3 – Provide Strong, Compelling Content.
Level 4 – Keep Them Coming Back.

What are the best methods you have used to foster engagement on your website?