Posts Tagged ‘positioning’

March 30th, 2011

Revitalizing the Indy Chamber Brand

Back in December, The Indy Chamber came to us with an eagerness to revitalize their brand into one that better articulated the organization they were becoming. As the economy and business-scene has changed over time, the Indy Chamber too has evolved—becoming a crucial resource and advocate for its members. Over the past few years, they have continued to be a vital player for our city–maintaining a voice of progress and improvement, uniting businesses and community to improve the quality of life for residents of the greater Indianapolis region.

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February 6th, 2011

Behind the Redesign: MilesDesign.com

Just before the New Year, I was thinking about all of the “little tweaks” I wanted to make to milesdesign.com. At that time, our current website design was only about eight months old. Although I didn’t intend to generally alter the look or feel of our site, I couldn’t help but see opportunities for improvement. A few hours later, those “little tweaks” turned into a full-scale redesign.

Miles Design before and after

I moved into “rapid prototyping” mode, quickly exploring grid and layout options within the existing brand identity system, landing ultimately on a new 6-column grid.

Here’s a quick rundown of many of the design changes we made, why we made them, and some of the technical improvements achieved by redesigning our own website. (more…)

September 1st, 2010

Branding 101 Video Series

Branding 101 Video Series

Branding 101 video lessons – coming soon.

We officially began production today for our new web video series, “Branding 101.”

Keep an eye out for our introductory video in the coming weeks. We’ll be addressing the keys to building a “Bold Brand,” including: positioning, competition, brand essence, and more. Stay tuned for more.

August 9th, 2010

Ten Great Reasons to Rebrand

Are you considering rebranding your business, product, or service? If you’re like most business owners, you’re perplexed about when and how to go about rebranding. As business conditions improve, you’re looking for a strategic advantage. Regardless of how long you’ve pondered the idea, one thing is sure–rebranding isn’t something to go into half-hearted. You should feel great about the timing and the branding firm you select to guide you through the process.

Rebranding goes beyond updating your logo.

If you’re considering a rebrand, chances are you already understand that rebranding your firm requires more than just sprucing up your company logo. It’s a deep-dive into who your company is: your positioning, your values, and your brand essence. Any logo changes or visual updates you consider should all be outcomes of the positioning and brand essence decisions you make up-front.

But how do you know when you’re ready to commit to a full rebrand of your company? The following are the ten most common indicators we’ve seen in our business–sure signs you might be ready to rebrand.

1. "Our sales team is embarrassed to show our prospects our collateral / website / business card."

This is probably the number one complaint we hear from business development professionals. If your sales team is afraid to send a prospect to your website or share your collateral with a potential business partner, how much business are you losing out on?

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July 10th, 2010

Rebrand: New Identity System for Bradford

Bradford before and after

Bradford Systems Corporation came to Miles Design earlier this year. They had a strong reputation in Chicago for selling premium architectural storage products, often used for storing paper and files on shelving. Although their reputation was historically accurate, it was only telling part of their 42-year-old story. As an exclusive Spacesaver dealer, Bradford had grown to become leaders in premium, compact storage for anyone who had any kind of valuable items to store: museums, public safety agencies, medium to large businesses, healthcare providers, academic institutions, and government agencies. In addition, their electronic records and software divisions help clients digitize valuable files and keep exacting records of where physical artifacts are located.

Their existing identity felt more dated and industrial than what the Bradford brand had grown to represent. They needed something clean and high-tech, as well as something that would appeal to architects. As Bradford Systems grows in marketshare and reach outside of Chicago (across Illinois and Indiana), they need a brand that can grow with them.

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March 23rd, 2010

Marketing Emergency: Website Design

Our design firm sees its fair share of branding and marketing emergencies. The running joke is that our conference room becomes a make-shift triage for marketing patients. And for a variety of reasons, websites seem to be the most common marketing emergency that our design firm encounters.

In fact, if I asked 100 professional services firms if their websites were “under the weather” or worse, I’d be willing to bet over two-thirds of them would say, “Yes!”

An ill-performing website (more often than not) is the symptom of a larger marketing and positioning problem, rather than the problem itself. But that doesn’t change the fact that these websites are presenting with some serious symptoms.

Does your firm’s website qualify as a
marketing emergency?

If you’re unsure, you can try your hand at a little self-diagnosis. Here’s a simple three-step check up:

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March 2nd, 2010

Networking: Developing a Balanced Strategy

Something happened a few weeks ago that really got me thinking about the importance of networking, and more importantly, developing a solid strategy for it. I was at an event, and I was introduced to a group of college students from a local design school. I talked with them for a while, and before I left, I gave them each my business card. In design, like many fields, connections are crucial. The people you meet today can open a door for a job or project tomorrow. By giving them my card, I was offering myself as a connection and resource–knowing they will eventually graduate with the goal of finding a job.

After I left, I thought to myself whether I’d hear from any of those students. Unfortunately, I doubted it, and so far I’ve been correct in my assumption. This really made me think. What happened to the traditional rules of networking–to following up after a meeting, sticking your foot in the door, and creating a memorable connection? Are these rules obsolete in a society whose natural, everyday forms of communication, connecting, and maintaining relationships are online?

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February 24th, 2010

Positioning a Brand: a Lesson from American Idol

Tuesday night, a bazillion viewers and I were watching American Idol. This was the first “live” episode of the season, which featured the show’s top 12 female vocalists.

Performance after performance, Simon Cowell and the rest of the show’s judges shared with the contestants how they had simply failed to “stand out” among their peers. I was struck especially by the judges’ recommendations.

“You’re trying too hard to mimic Adelle or Duffy.”

“It’s all about song choice. You need to find the right song for you.”

And for me, one of my favorite Simon quotes is always…

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December 7th, 2009

#PKindy

Last month I attended Pecha Kucha 20×20 at the Indianapolis Museum of Art. The theme was ‘The Next Indianapolis’ and the winning presenter would walk away with $10,000 to help jump start their proposed project. For those of you unfamiliar with Pecha Kucha, let me provide a basic context.

“Pecha Kucha” is Japanese for ‘chit-chat’ and was the name of a 2003 event in Tokyo for young designers to meet, network, and show their work in public. This concept has expanded globally and PK20x20 events are held in more than 230 cities. The format of the event is that each presenter must share their work in 20 images with 20 seconds of presentation time per image.

As I sat listening, I noticed some distinct correlations between the12 presentations and the struggle to create impactful brands.

1. If it isn’t strategic branding, it’s noise.

In the book The Brand Gap, a “brand” is described as being a person’s gut feeling about a product, service, or company. It’s an emotional process implying first impressions are crucial. Let me explain.

In any given presentation, it took about 20 seconds (1 image) before the audience began to create their own perception of the proposed project. As the presentation continued it became more challenging to listen because other audience members were ‘chit-chat’-ing with their neighbors due to confusion, skepticism, or event complete disinterest in the project.

The room was a microcosm of our branding world, – and brands were being established. Voices were struggling to be heard, but only the best broke through.

2. Know your next move – and get there before the audience does.

The presenters that struggled the most weren’t keeping up with the audience. It was easy to see where the presentation was headed and to choose whether or not it was interesting enough to stay seated. As soon as a few members of the audience starting chit chatting, it became a chain reaction. It was clear that if the presenter wasn’t compelling, the audience decided amongst themselves if it was a worthy enough cause. A few presenters, including the winner, received vocal cheering, standing ovations and even support via twitter. It’s safe to say they probably left with a stronger brand than when they arrived. So what was the difference? Guidance.

First impressions are crucial but it doesn’t end there. If you make a good first impression, excellent — but know your next move and when to make it.

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Hooked on Pecha Kucha 20×20

The event was a blast and the concept is brilliant. Several of us at Miles Design fully expect to attend the next Pecha Kucha 20×20 event and would highly recommend going to anyone interested in seeing design’s influence in your community. More details for upcoming events can be found at Pechakucha.com.

Related Information:
PKindy
Laura Henderson – $10,000 winner.

October 20th, 2009

Designing your Mission:Simplifying the Rational, Emotional and Radical.

This past weekend I was reading an article in Fast Company that reminded me of a speaking engagement I had a few years ago.

I was asked to discuss corporate website basics–what websites need and where most go astray. If I remember correctly, the first words out of my mouth were, “Take your mission statement off of your homepage, because nobody cares.” I think I had their attention.

I went on to explain how so many corporate websites showcase their bland, forgettable mission statement prominently on their homepage. A website isn’t helping anyone by telling the world “our team empowers life-long learners to achieve the utmost quality and customer satisfaction in every…” Zzzz… Does that sound like an excerpt from your corporate mission?

I have talked about the importance of niche positioning and how a mission statement often reflects poor positioning. Which should come first, the mission or the positioning? I’ll be the first to admit it’s a bit of a chicken/egg thing. We prefer to begin by developing a strong positioning and let the mission statement flow from that language. But to be fair, today we’ll look at the mission statement as a starting point.

Ideally your mission statement should be the guiding light that directs the course of your business. If your mission is a little lackluster today, let’s look at four ways to reconsider where you’re going.

1. The Rational:
What do you do? What is your product or service, and who do you do it for? What is your market? How far is your reach? What are actions that your company uses to describe its services? This step should be pretty straight-forward. Once you’ve wrapped up, move on to step two.

2. The Emotional:
How does your organization make the world a better place? Who does your company benefit? Who would miss you if your organization disappeared? Why should anyone care? Make a list of some of the most emotionally charged benefits of your company. If the world reaped the utmost from your benefits, what would that look like? Once you’ve given this ample consideration, move on to step three. Still scratching your head? If you’re stuck on this one, consider enlisting some professional support.

3. The Radical:
What is the one thing that you do better than anyone else? Are you the best at it in your market or region? Can you claim “only-ness?” Complete this sentence: We are the only (blank) in (blank) that does (blank). When you fill in the blanks, what do you get? If it sounds the same as your competition, you may need to dig deeper. Give this plenty of thought before moving on to step four.

4. Simplify:
Taking what may be several pages of notes from the above exercises, begin simplifying the message into statements. If you’re really focused, you may be able to distill it down to a few succinct words. One of our clients has their corporate mission statement polished down to two words. “Inspire Hope.” Here’s a hint: Corporate senior leaders need to own this. Hiring a professional to help word-smith your mission statement is wise, but this is not a task meant for a committee. That’s important. No mission statement committees. Got it?

So how do you know when it’s right? It should be clear, concise and inspirational. A two-word mission isn’t the right fit for everyone, but if your mission is unclear, ambiguous or wordy, keep working. Are you inspired yet to get started? It’s your business. Make it your mission.