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July 27th, 2010 by admin

When Good Brands Go Bad

Daily Finance just released a top-ten list that nobody wants to be on: The 10 Biggest Brand Disasters of 2010.

Douglas Mcintyre includes a few of the most notable brand disasters of 2010, including BP, Research in Motion, and Toyota. While technically most of these “brand disasters” were a result of product issues or unfourtunate events, the bottom line is these brands are feeling the hurt.

Eroding Brand Values Info Graphic

I’m sure we’ve seen this kind of thing before, but it’s hard to remember seeing so many big brands bomb in one year.

(As an aside, if any of these companies are interested in rebranding later this year, we’d be happy to take their phone calls.)

Check out The 10 Biggest Brand Disasters of 2010 and be sure to share any past brand disasters that you recall below.

July 10th, 2010 by admin

Rebrand: New Identity System for Bradford

Bradford before and after

Bradford Systems Corporation came to Miles Design earlier this year. They had a strong reputation in Chicago for selling premium architectural storage products, often used for storing paper and files on shelving. Although their reputation was historically accurate, it was only telling part of their 42-year-old story. As an exclusive Spacesaver dealer, Bradford had grown to become leaders in premium, compact storage for anyone who had any kind of valuable items to store: museums, public safety agencies, medium to large businesses, healthcare providers, academic institutions, and government agencies. In addition, their electronic records and software divisions help clients digitize valuable files and keep exacting records of where physical artifacts are located.

Their existing identity felt more dated and industrial than what the Bradford brand had grown to represent. They needed something clean and high-tech, as well as something that would appeal to architects. As Bradford Systems grows in marketshare and reach outside of Chicago (across Illinois and Indiana), they need a brand that can grow with them.

Continue reading…

June 23rd, 2010 by Amanda Blackburn

Marketing You: The Bigger Picture

A successful marketing campaign is more than just a great portfolio and presentation. While those are certainly key pieces, each part of the process–from the first phone call to the follow-up thank you note–reflects you and your personal “brand.” It’s important that you take the time to develop a strong strategy in advance so potential employers have a consistent experience from start to finish.

Define your strategy.
Treat your personal marketing strategy like any other design problem. You are the client, and you have a problem that needs solved (i.e. you want a job). You have a goal or outcome to work towards, and you have a specific set of criteria and guidelines to consider. Take time to map out the process, points of contact, and any deliverables you’ll need along the way. Not only will you be prepared as a result, but you’ll have more control over the experience from beginning to end.
Continue reading…

June 7th, 2010 by Josh Miles

Brand Value vs. Social Currency

I was reading a blog last week on FastCompany.com regarding a report from Vivaldi Partners on the “Social Currency Ranking” of various brands from Apple, to BMW, to JetBlue.

The concept of social currency is different than overall brand value. Where brand value is based on the difference in cost between a given brand and the generic version (think Coca-Cola and the grocery store brand soda), Social Currency Rankings are based on affiliation, identity, information, advocacy, utility and conversation. As Vivaldi states, it’s “the extent to which people share the brand or information about the brand as part of their everyday social lives at work or at home… Our study shows that social currency significantly drives brand loyalty. Moreover, brands with a high social currency command a price premium.”

In short, if your audience adores and talks about your brand on a social level, there’s a good chance they’ll pay more to remain loyal to your brand.

Out of curiosity over the weekend, I polled my Twitter followers about some of their favorite brands. I asked “What brand makes you feel the most proud, special or hip? Which brands do you aspire to use, own, interact with?”

Here are a few of the responses I received:

@a_kilbourne: my local Starbucks knows my name and my favorite drinks. Many times I will go out of my way to stop there.

@MattWallpe: Always though Kenneth Cole was pretty cool and loved wearing it.

@danebenton: target, starbucks, apple, luxury vehicle brands, just to name a few.

@danebenton: for me it’s a close tie between BMW and Audi, based on style and brand.

@meladorri: I gotta admit I really enjoy the experience of driving my Acura. Been impressed with most brand interactions.

@phidaniels: diesel jeans.

Not surprisingly, you’ll see many of these brands show up in Vivaldi’s report. Check out their findings. Some of the results may surprise you:

“The strongest brands in America, according to a new study, are not American. They are German and Japanese luxury car brands: BMW; Mercedes; and Lexus. But the U.S. brand with the greatest “social currency” is one that has existed a mere ten years (and it’s not even an Internet or tech company): JetBlue.” continue reading on FastCompany.com