Archive for July, 2009

July 30th, 2009

Website Redesign – Is Your Site the Problem or the Symptom?

Is your company considering a website redesign in the coming months? If you’re like most companies, you’re trying to figure out how to get the most out of every dollar spent. Marketing budgets are no exception. Because it’s usually the first place potential customers will go to learn more about your service, even relatively strapped businesses grasp the importance of their website.

Many professional services firms come to us planning to discuss a website redesign. Often, after a brief discussion, they realize the need may be deeper. And that need is proper positioning.

We explain to our website design clients that we are first and foremost a brand strategy firm. To build a great brand you must first begin with great positioning, and that requires a great strategy.

It’s easy to get intimidated by the word strategy, but on the most basic level, it’s focusing on how you want to answer some basic questions. Here’s a few you might consider when reviewing your company’s brand online:

Who are we?
This should be the easy one. Is your name, product, or service memorable, fun to say, easy to read, and somewhere that customers will recognize it? Do you look and feel like your competition, or are you uniquely you?

What do we do?
Again, this seems kind of obvious, but what is it that your company does? Are your complimentary services visible, or are you inundating your visitors with a laundry list of services.

Why do you matter to the marketplace?
Who do you work for, and how is that different from your competition. “We help make sure you get quality, on-time service every time.” First of all, who is “you”? And second of all, that statement could represent a law firm, a florist, or a plumber. The point is, there’s no differentiation in that statement, and worst of all, it’s nothing unique or memorable. If that’s on your homepage somewhere, we should talk.

What do you want your customers to do?
Your visitors may not knowingly ask themselves this question, but your team should know the answer. Do you want your visitors to browse a photo gallery, sign up for e-news, call the 800#, or fill out the contact form?

If you’ve never taken a moment to consider those questions, pop open your web browser at some point today, and take a look at your homepage. How do you think your potential customers would answer those questions for you?

July 28th, 2009

Miles Design – Summer Updates

I wanted to note a few announcements, links and other things you may not have seen this summer (unless you’re following us on Twitter). In fact, I didn’t catch a few of these links until earlier this week. (Thanks Melissa!)

Miles Design launched a few website designs this past month. We’ve also found a few articles posted online about our clients and our Indianapolis design firm. So check out the stories below, and keep us posted if you find any others. Enjoy!

Chalet Landscape was featured in Today’s Garden Center as a “Next Generation” marketing website design. Congratulations to Chalet and their team!

In case you missed it, the new Knozone.com and flash game Zoneout launched in June. The game is getting a ridiculous amount of traffic – great to see that! These projects were in partnership with The Basement and Fat Atom. We have seen several web articles on the project. In fact, here’s one now. We’re currently working on a few other Knozone initiatives which should launch later this summer.

We were proud to hear that our letterhead design package for Brand Photodesign won a Silver award in the Neenah Paperworks Letterhead Contest.

A freelance writer for Anderson University did a great story on Cookie, our graphic design intern from AU.

And last, but certainly not least, we launched a major corporate rebranding initiative for Kevin Kennedy Associates Inc., beginning last week. You’ll be seeing more of them on our new website later this Fall, but for now you can check out the new KevinKennedyAssociates.com

That’s it for now… stay tuned for more.

July 11th, 2009

A three step strategy for sharing expertise on Twitter: How professional firms can use Twitter to position expert brands.

Are you a little leery of jumping into Twitter? I think that’s a common feeling among many high-end attorneys, accountants, architects, engineers, and technical consultants that we’ve spoken to over the past few months. It’s not that these professionals don’t have anything valuable to say, they’re just not sure how best to get started.

All you need to do is jump online and post what you had for breakfast, right? Easy there… let’s take a step back first.

Let’s pretend for a moment you don’t need me to convince you why you should be tweeting and that you’ve already established a solid set of goals for utilizing Twitter with your branding and marketing team. Let’s assume after a long, focused discussion with those teams, your vision looks something like this:

1. Expand your network online to create top of mind awareness of your firm
2. Establish or reinforce your firm’s areas of expertise
3. Attract the top talent in your space by showcasing your firm’s thinking

You’ll want to spend some time designing a vision specifically for you, but that’s a good direction to begin implementing your Twitter strategy. From here, nearly everything you’ll need to get started can be included in one of the three following categories: Start, Share, and Expand.

1. StartBasic recommendations to get you tweeting:

- Choose your handle. Visit Twitter.com to select your own unique handle. It will be your username, and your posts will show up with “@” in front of them. Pick something like your name or your company’s name. I’m @joshmiles. You can also upload your own avatar or photo and customize your page.

- Explore different user interface options. You don’t have to be on Twitter.com to use their service. Tweeting functionality is built into various websites, smart phones, and desktop applications. One of my favorites is a free desktop application, which has a companion iPhone app called TweetDeck. It allows you to manage tweets in groups, shorten links, post photos, and even allows for multi-account support.

- Make smart posts. In general, stick to what you know. This doesn’t mean you have to be robotic, but if you’re tweeting about sushi more that you tweet about your area of expertise, some followers may lose interest.

- Schedule your tweeting. Choose specific times in the day or specific days in the week to spend some quality time on Twitter. It could be 5 minutes or 5 hours a day, depending on how Twitter best fits into your overall communications strategy. Bottom line – decide how important it is to your own strategy, and get in the habit of making regular updates.

- Follow smart people, or anyone you like for that matter. But since we’re talking about building up the reputation of your firm, be smart about who you choose to follow. Clients, vendors, coworkers, and even other experts are great people to follow.

2. Share
What to tweet:

- Share your firm’s thought leadership content. One obvious use of Twitter is to share your firm’s ideas, links, and articles. Just remember: share, don’t “sell.” Users follow people for various reasons, but few will continue to follow users who post blatant sales messages.

- Share great posts, blogs, etc. Anytime you read a great relevant article, post a link to it. You can also forward other users’ posts to your own followers, called a “ReTweet.”

- Don’t limit your thinking to what you can fit in 140 characters or less. You can link to longer content such as websites, videos, blogs, etc.

- Company Blogs. Speaking of blogs, every posting at your firm would be greatly complemented by a Twitter mention.

- Email Newsletters. Do you have an e-newsletter? Provide occasional links for email newsletter sign-ups.

- News, Events, and Awards. Twitter is a great platform to make announcements, share news, awards, mentions, etc.

- Have Fun. If used in good balance, Twitter is a great way to showcase some of your firm’s culture or some of your personal interests. But like we discussed earlier, don’t get carried away on the personal stuff.

3. Expand
Don’t stop there…

- #Hashtag Keywords. For some topics, you may want to “tag” your post the with the pound sign such as #branding or #followfriday – click here to learn more about #hashtags.

- Stay on top of your account. Keep an eye on who’s following you, and choose who makes sense to follow in return. Find other users who talk about similar keywords, and consider following them as well.

- Hello my name is @joshmiles. Add your handle as another piece of contact info: email signature, email newsletter, blog, website. If it makes sense, consider even adding your handle to print materials (business cards, etc.) or sharing it in articles, presentations, or networking events.

Remember to commit some time to discussing your goals and strategies before jumping right in, but don’t sit back for too long. Being an active Twitter user may be one of the best ways to position your brand as an expert firm.